Eligibility for Returns & Exchanges
We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
The item must be in its original condition (unused, unwashed, with tags attached).
Return or exchange must be requested within 7 days of receiving the order.
Only defective, damaged, or incorrect items are eligible for returns or exchanges.
Items Not Eligible for Return
- Sale or discounted items.
- Customized or personalized products.
- Items with signs of use, wash, or damage caused by the customer.
How to Request a Return or Exchange
Contact Us: WhatsApp us at +92 336 0154005 or email at fashionfurry15@gmail.com with your order details and reason for return/exchange.
Provide Proof: Share clear pictures of the product if it is damaged, defective, or incorrect.
Approval & Process: Once approved, we will guide you on how to return the item.
Return & Exchange Shipping Costs
If the return/exchange is due to our mistake (wrong or defective product), we will cover the return shipping cost.
If the return/exchange is due to a change of mind or wrong size selection, the customer will bear the return shipping cost.
Refund & Processing Time
Exchanges: Once we receive and inspect the returned product, we will send the replacement within 5-7 business days.
Refunds: Refunds (if applicable) will be processed via bank transfer or store credit within 7-10 business days after approval.
Order Cancellation
Orders can only be canceled before they are shipped. Once shipped, the return/exchange policy applies.
Order Processing Time
All orders are processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time & Delivery
Standard delivery time is 3-7 business days, depending on the city and courier service availability.
Deliveries in major cities may take 3-5 business days, while remote areas may take up to 7 days.
Shipping Charges
Shipping charges vary based on the location and order weight. The exact shipping cost will be displayed at checkout.
Free shipping may be available for orders above a certain amount (if applicable).
Order Confirmation & Tracking
After placing an order, you will receive a confirmation message via WhatsApp, email, or SMS.
Once the order is shipped, a tracking number will be provided (if applicable).
Cash on Delivery (COD)
Cash on Delivery (COD) is available across Pakistan.
Customers must pay the full amount in cash at the time of delivery.
Delays & Issues
While we aim to ensure timely delivery, delays may occur due to weather conditions, courier issues, or unforeseen circumstances.
If your order is delayed beyond the expected time, please contact us for assistance.
Incorrect Address & Failed Deliveries
Please provide the correct shipping address and contact details at checkout.
If a delivery attempt fails due to an incorrect address or unavailability, the order may be returned to us. Re-delivery charges may apply.